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3. Roles and treatment of stakeholders
The SET Board of Governors (BoG) is committed to responsibility and governs the SET group to conduct business with transparency
and fairness to all stakeholders according to the practical principle and guideline in SET Code of Conduct as shown below:
Summary of current best practices on stakeholders, in accordance with the SET group’s Code of Conduct
Members, listed
companies and asset
management companies
Hearing to stakeholders and related parties’ views, both on regulatory adjustments and new regulations
issuance, including creating a clear understanding in compliance with the SET regulations and standards
Organizing extensive public relations activities to promote company profiles, including facts and figures
of listed firms, securities and asset management companies, for the benefit of investors and the public
Investors and the public
Developing a variety of financial instruments, products and services with service excellence and
providing accurate and adequate information about them
Providing complete, accurate and updated information
Providing effective two-way communication channels for investors and the public to access
business information as well as report complaints. Customer information must be kept confidential
and not used for the benefit of one’s own or other persons
Employees
Providing development programs to enhance employee competency and career advancement opportunities
Managing remuneration and other benefits for employees and management, taking into account the
economic situation and SET’s long-term achievement, competitively with other leading organizations
Taking care of its employees consistently well, with equal treatment and welfare benefits
Setting up effective communication channels betweenmanagement and staff and implementing activities
regularly and consistently, covering strategic objectives and directions for the capital market. In addition,
all employee opinions and suggestions must be fairly and equally treated
Suppliers and other
business partners
Treating suppliers and business partners with fairness and transparency, based on mutual benefit
Avoiding dishonest conduct purposely carried out to benefit suppliers / business partners. All
parties must strictly comply with contractual agreements, obligations and conditions
Creditors
Complying with contracts or agreements as well as guaranteeing conditions with creditors strictly
Managing effectively to ensure that creditors trust in SET’s financial status and debt repayment
ability (solvency)
Disclosing financial information accurately, completely and in a timely manner
Competitors
Competing fairly, not seeking to obtain competitive intelligence dishonestly and not being involved
in illegal actions to gain competitive information or beat competitors
Government sector
Supporting the government’s policies, in compliance with the rules and regulations of regulatory
commission entities, as well as promoting and supporting various government activities to strengthen
national stability and growth
Society, community and
the environment
Keeping in mind the responsibilities to the society and environment, ensuring the staff are knowledgeable
about CSR and strongly encouraging staff’s participation in CSR activities (Please find more details in
SET’s Sustainability Report 2015.)