Set Sustainability Report 2014

Other formats

Chat &

SET

Sawasdee

Public

announcement

Announcement

Board

Newsletter

SMS

Intranet

Application

on mobile

The closed circuit television and public announcement provide an opportunity for staff at all

levels to share their thoughts and communicate with the SET President, addressing key points

that would be beneficial to organizational development and employee benefits.

Every first Monday of each month, friendly message from the SET President will be emailed

to greet each employee, indicating sharing good news, appreciation of the successful event

with cooperation and synergy from staff, success stories, etc.

Upcoming events and activities are updated on the internal announcement boards located

at hot spots inside the building: lobby, common areas, foyer of each floor, etc.

This is one of the key communication channels with employees regarding news and activities.

This channel is used for urgent or emergency matters.

It is an up-to-the-minute source of information about the exchange’s products and services,

capital market development, knowledge sharing column and interesting tips for employees.

Official and unofficial chat group on LINE, WhatsApp, Facebook and Twitter are used where

appropriate.

This program is broadcast on Mondays at 9 a.m., informing activities of the past week and

upcoming events. The announcer integrates the corporate values and culture into the contents.

SET has a systematic procedure to handle employee complaints. There are channels to deal with complaints

and manage appeals so that the process is transparent and impartial. The procedures are also conducted

confidentially and with respect for human rights, focusing on the effective understanding among employees

themselves, and between employees and the organization. A committee was formed to consider and

investigate case. The employees can make complaints to their direct supervisor. If the complaint is about

the supervisor, the complaint can be sent to executives at higher level. In 2014, there was no report or any

complaint from employees.

Employee complaints