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3.1 Summary of current best practices on stakeholders,
in accordance with the SET group’s Code of Conduct
• Listening to stakeholders and related parties’ views, both on regulatory adjustments and
new regulations issuance, including creating a clear understanding in compliance with the
SET regulations and standard.
• Organizing extensive public relations activities to promote company profiles, including facts
and figures of listed firms, securities and asset management companies, for the benefit of
investors and the public.
• Developing a variety of financial instruments, products and services with service excellence
and providing accurate and adequate information about them.
• Providing complete, accurate and updated information.
• Providing effective two-way communication channels for investors and the public to
access business information as well as report complaints. Customer information must be
kept confidential and not used for the benefit of one’s own or other persons.
• Providing development programs to enhance employee competency and career advancement
opportunities.
• Managing remuneration and other benefits for employees and management, taking into
account the economic situation and SET’s long-term achievement, competitively with other
leading organizations.
• Taking care of its employees consistently well, with equal treatment and welfare benefits.
• Setting up effective communication channels between management and staff and
implementing activities regularly and consistently, covering strategic objectives and directions
for the capital market. In addition, all employee opinions and suggestions must be fairly
and equally treated.
• Treating suppliers and business partners with fairness and transparency, based on mutual
benefit.
• Avoiding dishonest conduct purposely carried out to benefit suppliers / business partners.
All parties must strictly comply with contractual agreements, obligations and conditions.
• Complying with contracts or agreements as well as guaranteeing conditions with creditors
strictly.
• Managing effectively to ensure that creditor trust in SET’s financial status and debt
repayment ability (solvency) is maintained.
• Disclosing financial information accurately, completely and in timely manner.
• Competing fairly, not seeking to obtain competitive intelligence dishonestly and not being
involved in illegal actions to gain competitive information or beat competitors.
• Supporting the government’s policies, in compliance with the rules and regulations of
regulatory commission entities, as well as promoting and supporting various government
activities to strengthen national stability and growth.
• Keeping in mind the responsibilities to the society and environment, ensuring the staff
are knowledgeable about CSR and strongly encouraging staff’s participation in CSR activities
(Please find more details in SET’s Sustainability Report 2014.)
Member,
listed companies
and asset
management
companies
Investors
and the public
Employees
Suppliers and other
business partners
Creditors
Competitors
Government
sector
Society,
community and
the environment