Sustainability Report 2015

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Impact on SET Expectation Engagement
• Quality of the securities
• Transparent disclosure of information
• Convenient, fast and efficient services
• Promoting to be well-known and accepted
among investors
• On-going knowledge enhancement
• Financial tools to support business operation
and investment
• Organizing meetings for discussions
• Seminars and other training
• Providing advice
• Market consultation
• Satisfaction survey
• Call center: tel +66(0) 2009 0000
• Liquidity and trading volume increase
• Investors’ trust
• Technology and trading service
development
• Trading process transparency
• Driving the organization towards
desired goals
• Engagement with and attachment to
the organization
• Setting regulations on SET’s business
operations
• Setting regulations on securities trading
• Determining policies and directions of
capital market development
• SET’s operations to be in line with
the Securities and Exchange Act
• Involvement in developing and moving
the capital market forward
• Cooperate to mutually reach
corporate objectives
• Timely delivery of quality products
and services
• Involve in determining the direction for
operating securities business
• Image and trust
• Organizing meetings to notify
important agenda
• Organizing activities and various
development projects
• Networking with government, private,
and civil social sectors
• Satisfactory investment returns
• Appropriate and fair trading fees
• Attractive and diversified choices of
investment products
• Reliable, sufficient and easily accessible
information for making investment decisions
• Services to facilitate securities trading
• Quality and diversified investment
products
• Involvement in setting rules and
regulations
• Fair and satisfactory rewards
• Security and career growth opportunity
• Skill and capability development in line
with one’s potential
• Clear communications from management
• Involvement and inputs
• Transparent and fair procurement process
• Straightforward and fair treatment of
counterparties
• Providing knowledge and advice, plus
potential development towards sustainability
• Reaching out to develop the quality of life
of people in the community and society
• Providing sufficient information transparently
• Utilizing resources and managing the
environment efficiently and appropriately
• Seminars and other training
• Investor roadshows
• “Listed companies meet investors” day
or “Opportunity Day”
• Call center: tel +66(0) 2009 0000
• Seminars and other training
• Organizing meetings for discussions
• Market consultation
• Satisfaction survey
• Call center: tel +66(0) 2009 0000
• Town hall meetings
• Satisfaction and employee
engagement surveys
• Cross-division experience-sharing activities
• Intranet posts with views and comments
on various issues
• Organizing meetings for discussion
and exchanging views
• Hosting meetings
• Visiting partners’ business operations
• Invitation for bids
In 2015, SET made further improvements on its communication channels and
information dissemination to be more efficient, more convenient, and more
updated, with new modes of communications, online and offline, aiming to
reach its target audiences more effectively. For example, the SET SAWASDEE
information system has become a comprehensive information channel for
the general public, utilizing the SET website, . In addition, SET also
communicates via Facebook, Twitter and Youtube. Besides, the Yammer
application has been developed to further enhance internal communication
efficiency.
+66(0) 2009 9999
TWITTER@SETCallCenter
(G4-27) (G4-26)