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60 Annual Report 2012
3.1 Investors and the public
• Creating customer satisfaction by offering various financial products and quality services, under fair conditions, and
providing adequate, accurate and timely information about such products and services. SET does not exaggerate about the quality,
quantity or other terms and conditions of products or services to customers.
• Creating investor satisfaction by offering various financial products and quality services, using safe and reliable
technology together with continuous service enhancement.
• Providing sufficient, accurate, and timely information that does not mislead to investors, together with continuous quality
improvements of these services.
• Providing communication channels for investors and the public to receive business information and complaints, giving
high significance to customer confidentiality and not using such information for personal or other benefit or in bad faith.
• Protecting investor benefits by establishing the Securities Investor Protection Fund in 2004 and Derivatives Investor
Protection Fund on November 15, 2012.
• Building understanding about the capital market and disseminating information of SET activities via various channels
to investors and the general public.
3.2 Listed / Member companies / Asset management companies
• Consulting on investor interests and responding to stakeholders and related parties in an open, equitable and impartial
manner. Giving information and holding other activities to help firms and related parties understand and comply with SET
regulations.
• Organizing activities to provide communication channels for investors and the public to receive investment information
from various parties involved in the capital market, e.g., brokerages, listed companies, and asset management companies. e.g.
holding Thailand Focus, roadshows, Opportunity Day and SET in the City etc. These events give investors a broader and deeper
understanding of Thailand’s economic, investment and policy environment and highlight the economic potential of Thailand listed
companies, helping to strengthen their trust in the country as an investment destination.
• Improving corporate governance (CG) of listed companies by establishing the Corporate Governance Center to help them
realize the benefits of good CG practices, both for their own businesses and all stakeholders. In addition the CG Center helps listed
firms understand and implement CG.
SET activities in 2012 which show equitable and fair treatment of all stakeholders include:
Highlight of activities for 2012
Financial products • Launched sector index futures, tracking the movement of five sector indices on SET, helping
investors to manage their portfolios effectively.
• Launched USD futures, so that small and medium-sized entrepreneurs and general investors could
more effectively manage volatility risks of the USD, which is the most widely used currency in the
world, or the Thai baht.