Sustainability Report 2017

39 Internal Communication and Employee Engagement Today, communication technology is vital to our work, enabling the staff to easily and timely access to information. In 2017, SET focused on online information distribution with attractive presentation in various formats, including infographics, video clips and motion graphics. Just as important was the two-way communication which facilitated the exchange of ideas for cooperation and organizational development. • The Winner of the Innovation Track (innovation project that has already been implemented): Digital IPO & Smart Listing project. The project features the online system for stock selling and SET listing request submission. The one-stop service could decrease listing documents by over 50% (from more than 100 items), save time and cost in commuting to the SEC or SET, reduce document storage (previously required to store the documents for 10 years) and save time for document review (from 5 days to 0.5 day). During the past 3 years, the project has reduced operational expenses by THB 3.9 million and the amount of documents saved is equivalent to 6,000 trees. • The Winner of the Creator Track (innovation project that has just been created): e-Proxy Voting project. The project was originated to solve investors’ problem of being unable to participate in listed firms’ annual general meetings due to other previous engagements or the meetings were held at the same time, causing shareholders to lose their exercise of voting rights and miss important news and information. Therefore, the SET staff has developed e-Proxy Voting system to benefit shareholders. The system also helps listed companies and custodians to reduce the acknowledgment signing and document reviewing by 2,000 hours a year. Online Communication In addition to email which is the main communication channel, SET employees communicate and exchange information via SET Intranet, Yammer, SET Enterprise application and LINE. Communication between Management and Staff The management and staff communicate regularly through the quarterly Town Hall activities, weekly senior management team(SMT)meetings, monthlymanagement meetings (MM), monthly sharing activities and division and department meetings. SET Employees’ Club The SET Employees’ Club acts as the intermediary to connect information and activities between the management and staff. Staff from different departments joined the club to work together to enhance themselves, the organization and society. The Club’s activities include monthly merit- making activities, religious ceremonies, blood donation, employee marketplace and product fairs, sports day and New Year party. In addition, the Club members also represent SET employees in joining other activities. (102-41)