Sustainability Report 2017

Sustainabiltity Report 2017 20 Promoting Compliance with Code of Conduct In 2017, SET communicated and promoted understanding of the SET Code of Conduct among employees and suppliers. Key activities in 2017 included: Whistleblowing and Complaint Filing If anyone has witnessed any violation or non-compliance of law, corporate governance policy and code of conduct of the SET group, as well as any sign of fraud or corruption among governors, executives, and staff of SET, he or she can report or notify through the following channels: The complaint management process is carried out with fairness. Information about the whistleblower is considered confidential and will be disclosed as necessary to protect the whistleblower. In 2017, the Audit Committee found that there was neither significant violation against the law, CG policy and Code of Conduct of the SET group, nor sign of corruption among governors, executives and staff of SET. • Promoting code of conduct in the organization o SET promoted CG policy and code of conduct of the SET group and related best practice guidelines via the SET Intranet, SET website and management meetings. o SET fostered CG culture among employees. o SET featured articles on CG development via the SET Intranet and emails. o SET held internal meetings to promote CG literacy for procurement staff. • Promoting Supplier Code of Conduct (SCoC) SET encouraged suppliers, particularly those withmore than THB 2 million transactions and new suppliers, to express intent to operate business by taking environmental, social and governance issues into consideration. Complaint Process of complaint management Filing complaints Taking complaints Operating with the whistleblower protection Result reporting External stakeholders Chairman of the Audit Committee, Internal Audit Department 93 Ratchadapisek Rd., Dindaeng, Bangkok 10400 The Stock Exchange of Thailand Building, ChairmanofTheAuditCommittee@set.or.th - Gathering supporting documents or facts - Screening and processing information - Proposing corrective measures - Providing affected persons with compensation or remediation Reporting the execution results to the Board of Governors and/or the Audit Committee and/or top executives of SET or subsidiaries, as applicable Staff Chairman of the Audit Committee or the executives of the Compliance Department or other relevant departments or trusted supervisors Number of suppliers signed to express intent to comply with the SCoC 80 % (102-17), (102-33) (102-34), (205-3)